UK Professional Guarding can provide you with manned guarding security and comprehensive Reception security solutions for safety and security of you clients and customers and helping your guest to have a great night’s sleep. Be it budget or boutique, hotel or holiday home we offer the same guarantee…
We ensure that any security officer we send to you is committed, responsible, reliable and highly competent within the Reception security industry.
Reception premises, surrounding areas and car parks are an easy target for criminals. Vandals will be looking for any opportunity to steal guests personal belongings or car while their owners are pre-occupied. UK Professional Guarding officers are fully trained to deal and prevent with such Issues.
Our Reception security team will ensure that your premises are well protected against any unauthorised access or occupation and to protect the property against damage by force of entry and theft.
We also offer an out of hours security service for your staff if you do not wish us to hold the keys to the premises. We will meet your member of staff at the hotel and check the premises with them so they are not in any danger, remaining with them until the alarm is reset and the premises are secure or in event of a break in, waiting until the police arrive.
What we do:
- Internal and external site patrols
- Authorised room checks
- Staff and customer harassment prevention
- Access control
How we do it:
UK Professional Guarding will meet you at your site to complete a site survey to define the exact service the client requires. The management team will then conduct a risk assessment so that an effective operational plan can be created.
Your appointed account manager will then visit the site on a monthly basis to check your staff are happy with the service we are providing and to check our guards are working to the optimum level.
Our supervisor will also visit the site to ensure our guards are maintaining your site well.
Our guards will make themselves familiar with fire escape routes and floor plans and many have fire marshal and first aid training.
We advise all guests to keep all luggage with them at all times to avoid becoming a victim of theft or vandalism or an unnecessary security alert.
Our team remain vigilant at all times and are on hand to assist the reception staff with all duties.
We understand the complexities of hotel sites and can assist you in the following ways:
- Conduct regular site patrols to ensure ground floor windows are closed and have not been broken into.
- Check that all guests are behaving in an acceptable way and keeping their volume low.
- Ensure all TV’s and music appliances are kept to a low volume.
- Monitor any alcohol usage in the hotel and ensure guests are not disturbed by any anti-social behaviour.
- Highlight any health and safety issues to hotel management to be swiftly resolved.
- Maintain the same level of respect for guests as hotel staff.
Whilst a traditional security presence is crucial, UK Professional Guarding believes that a welcoming and friendly reception service leaves a good impression on visitors and makes them feel comfortable. Our security team is very dedicated and committed to providing great customer care.
Our guards will encounter a variety of people when they work at hotels be it business travellers, families on holiday, international visitors, cleaners, restaurant staff, receptionists and managers. We have therefore trained them to be confident to deal with each member of the public in a polite and friendly manner.
We would like all staff and guests to work and stay in a safe environment for the duration of their shift or holiday/break and look forward to working with you and learning about the standards you would like us to meet.
We can implement our guard patrol monitoring system to your site to ensure our guards are completing their patrols and allow you to monitor what areas need further patrols.
We are available for one-off, ad-hoc, event cover, temporary, short-term or long term cover in the day or night or when your hotel staff/concierge cannot make their shift.
Our offices are open 24/7, 365 days a year allowing us to accommodate all last minute security requirements.
We pride ourselves on being able to cover all hotels nationwide and not let our customers down, especially in an emergency situation.