Trusted in the environments where delivery matters.
The strongest measure of our work is the experience of the organisations, facilities teams and property professionals we support.
From long-term partnerships to short-notice operational requirements, these are their words.
LONG-TERM PARTNERSHIP
Professionalism backed by responsive support.
“We have particularly appreciated UKPGL’s responsiveness to our requirements and their ability to deal with issues promptly and effectively. Their management team maintains regular communication with us and has always been approachable and willing to work collaboratively to ensure that our service requirements are met.”
Gavin Bennetts
Corporate Facilities Manager
Merlin Entertainments
RESPONSIVE MANAGEMENT
Regular communication and
prompt response to issues
SINCE SEPTEMBER 2021
Providing security services
to Merlin Entertainments
PROFESSIONAL PEOPLE
Professional, well-presented
and courteous personnel
RESPONSIVE WHEN IT MATTERS
From request to deployment within three hours.
When an immediate requirement arose at Loughborough Adventure Playground in London, UKPGL was asked at the last minute to step in and provide 24/7 guarding.
With no notice, the team quoted for the requirement, mobilised personnel, collected the keys and commenced the service within three hours of the request.
UKPGL went on to provide 24/7 guarding at the site for 30 months. During that period, the client recorded that documentation was available for inspection without notice, incident reports were completed immediately and sent by email, and appropriate action was taken out of hours.
“They were able to quote, mobilise a team, collect keys and start within three hours of our request.”
Sandra E. Walters
Property Services Manager (Estates & Partnership)
Business & Resident Services Division
HOURS
REQUEST
↓
QUOTE
↓
MOBILISE
↓
COLLECT KEYS
↓
START SERVICE
CLIENT EXPERIENCE
Different environments. Consistent expectations.
Our clients operate in very different environments. Their feedback reflects the practical qualities that matter across them: reliable people, responsive support, clear communication and effective management.
RESIDENTIAL DEVELOPMENT
“Both their operational and account management team have taken control, minimised the hassle-factor and provided residents with smooth customer service standards.”
Anthony Moran
Marble Arch RTM
West London
SECURITY GUARDING | FACILITIES SUPPORT & CLEANING
RESIDENTIAL EXPERIENCE
“Your willingness to accommodate our sometimes-impossible last minute time requests made a significant difference and we are very grateful for your support.”
Ethos Farm
Battersea, London
RESPONSIVE SUPPORT | RESIDENT EXPERIENCE
CONCIERGE & FRONT OF HOUSE
RESIDENTIAL CONCIERGE
“UKPGL’s team take the hassle out of day-to-day operational issues and provide an excellent service both to AWH as the property management company but also very importantly, to our residents.”
Clive Greenwood
Anderson, Wilde & Harris
Central London
CUSTOMER EXPERIENCE
“I am particularly thankful for the way you went always above and beyond to help and support us during challenging times.”
Harris R. Choudhary
Director
Ozland Limited / KFC
PROFESSIONAL OFFICERS | CUSTOMER SUPPORT
MORE FROM OUR CLIENTS
Further evidence from the people we support.
KEYHOLDING & RESPONSE
“Thank you for ensuring the team handles the property with care - clear communication and responsive call-outs especially.”
Will Ross
Head of Operations
Lock Studios — a LOCK Group company
KEYHOLDING & SECURITY
FLEXIBLE OPERATIONAL SUPPORT
“They have always managed to provide an exceptionally high level of service at short notice and we have used them for jobs large and small ranging from a weekend to a year.”
Greg d'Almeida
Safe Co
SHORT-NOTICE SUPPORT | FLEXIBLE REQUIREMENTS
WHAT THE EVIDENCE DEMONSTRATES
The principles behind better delivery.
Across different environments and requirements, the same qualities appear consistently in our client feedback: professional people, responsive management and clear operational visibility.
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Presentable, professional people who understand the environment they are working within and the expectations of the client.
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Accessible management support when requirements change, issues arise or additional resources are needed.
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Clear communication, reporting and escalation that help clients stay informed about activity across their environment.
START A CONVERSATION
Let our delivery speak for itself.
Whether you're reviewing an existing provision, preparing for a new requirement or looking for a more responsive service partner, talk to UKPGL about what you need.